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On-Premise licenses for Odin AI Platform are issued and managed by Odin AI’s Orders and License Management team. After your order is processed, that team sends the license key and related details to the contact email on file—typically the person who placed the order or your designated administrator.

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What you should receive

Check your inbox for email from Odin AI. The message includes what you need to proceed (including your Odin AI Platform On-Premise license key). If your team expected that email but did not receive it, contact your Odin AI account representative or support@getodin.ai and reference your purchase or order details.

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Coordinate installation with Odin AI

When you are ready to deploy Odin AI Platform in your environment, raise a support ticket with Odin AI—for example via support@getodin.ai or your established support channel—and request On-Premise installation. Odin AI Support will coordinate with the Odin AI Platform team to initiate the installation process. In parallel, your IT team can start preparing or provisioning the On-Premise hosts (hardware, OS, network, access, and related prerequisites) by following the On-Premise installation guide. That helps ensure the environment is ready when the Odin AI Platform installation engagement begins.
For a broader On-Premise overview, see the Overview. For security certifications and compliance, see Security & Compliance.