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Communication Toolkits

Communication toolkits enable your AI agents to send emails, manage messages, and interact with various communication platforms. These integrations are essential for agents that need to send notifications, respond to inquiries, or manage communication workflows.

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Available Communication Toolkits

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Gmail

Category: Communication
Setup: OAuth Required
Complexity: Medium Connect your agent to Gmail for comprehensive email management. Key Features:
  • Send emails with attachments
  • Read and search email messages
  • Manage email labels and folders
  • Compose and reply to emails
  • Access Gmail contacts
Use Cases:
  • Automated email responses
  • Email marketing campaigns
  • Customer support automation
  • Email-based notifications

Gmail Toolkit

Learn how to set up and use Gmail integration

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Office 365 (Outlook)

Category: Communication
Setup: OAuth Required
Complexity: Advanced Access Outlook emails, calendar, and Office 365 services through Microsoft Graph API. Key Features:
  • Send and receive emails
  • Manage calendar events
  • Access OneDrive files
  • SharePoint integration
  • Teams integration (when available)
Use Cases:
  • Enterprise email automation
  • Calendar management
  • Document collaboration
  • Meeting scheduling

Office 365 Toolkit

Set up Microsoft 365 integration for your agents

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Slack

Category: Communication
Setup: OAuth Required
Complexity: Easy Integrate with Slack workspaces for team communication and notifications. Key Features:
  • Send messages to channels and users
  • Read channel history
  • Manage user information
  • File sharing capabilities
  • Webhook support
Use Cases:
  • Team notifications
  • Automated status updates
  • Customer support via Slack
  • Workflow notifications

Slack Toolkit

Configure Slack integration for team communication

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Setup Overview

All communication toolkits require OAuth authentication. Here’s what you need to know:

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OAuth Setup Process

  1. Create App: Register your application with the service provider
  2. Configure Permissions: Set up the required OAuth scopes
  3. Get Credentials: Obtain Client ID and Client Secret
  4. Configure Redirect URI: Set up the callback URL
  5. Add to Odin: Enter credentials in the Super Admin panel

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Shared OAuth Groups

Some toolkits share OAuth configurations:
  • Google Workspace: Gmail shares OAuth with other Google services (Drive, Docs, Sheets, etc.)
  • Microsoft 365: Outlook shares OAuth with Excel, Word, and other Microsoft services

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Best Practices

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Security

  • Use minimal required permissions
  • Regularly rotate OAuth credentials
  • Monitor access logs
  • Implement proper error handling

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Performance

  • Cache authentication tokens
  • Implement rate limiting
  • Use batch operations when possible
  • Handle API rate limits gracefully

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User Experience

  • Provide clear error messages
  • Implement retry mechanisms
  • Use appropriate message formatting
  • Respect user preferences

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Troubleshooting

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Common Issues

Authentication Errors
  • Verify OAuth credentials are correct
  • Check redirect URI matches exactly
  • Ensure required scopes are granted
  • Verify app is approved (if required)
Permission Errors
  • Confirm OAuth scopes include required permissions
  • Check if admin consent is needed
  • Verify user has access to requested resources
Rate Limiting
  • Implement exponential backoff
  • Use batch operations
  • Monitor API usage
  • Consider upgrading API limits

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Getting Started

  1. Choose Your Toolkit: Select the communication platform you need
  2. Review Requirements: Check the specific setup guide for your chosen toolkit
  3. Set Up OAuth: Follow the OAuth configuration steps
  4. Test Integration: Verify the connection works properly
  5. Configure Your Agent: Add the toolkit to your agent configuration
Communication toolkits handle sensitive data and user communications. Ensure you comply with all relevant privacy regulations and service terms of use.
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